I3malaysia Terms & Conditions — A Complete Guide to Online Casino Platform Usage Terms

1. Acceptance of Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the i3malaysia platform, including all games, services, features, and content provided through i3malaysia.biz and any related platforms operated by i3malaysia.

By accessing or using the i3malaysia platform in any way — including browsing the website, registering an account, making a deposit, playing any game, or claiming any bonus — you agree to fully comply with and be bound by these Terms. This acceptance is comprehensive and non-selective; you cannot accept certain parts of the Terms while rejecting others.

These Terms should be read together with Privacy Policy and Responsible Gaming Policy i3malaysia, which forms part of the overall agreement between you and i3malaysia.

2. Member Eligibility

To use the i3malaysia platform and register as a member, you must meet all of the following eligibility requirements:

• Aged 18 years and above at the time of registration and while using the platform.
• Is a legally competent individual or entity capable of entering into a binding agreement.
• Not currently prohibited or restricted from using online gambling services in the jurisdiction where you reside.
• Not currently identified as an individual with a pathological gambling problem who is undergoing active treatment or recovery.
• Possesses full mental capacity to understand and accept the terms of this agreement.

I3malaysia reserves the right to request age and identity verification documents at any time. Failure to provide the required documents within the stipulated timeframe may result in a temporary account suspension until verification is complete.

3. Registration & Account Management

Each individual is only permitted to register and hold one (1) account only at i3malaysia. Creating multiple accounts — whether under different names, different phone numbers, different IP addresses, or any other means of concealing your identity — is strictly prohibited and constitutes a serious violation of these Terms.

• You are solely responsible for maintaining the confidentiality of your account username and password.
• All activity that occurs within your account is your responsibility, including any access by a third party with or without your knowledge.
• You must provide accurate, current, and complete information at the time of registration and keep it updated whenever any changes occur.
• I3malaysia reserves the right to verify all information provided and to request supporting documents.
• Accounts may not be transferred, sold, or handed over to any other party under any circumstances.

If you suspect your account has been accessed without authorisation, please contact the i3malaysia support team immediately via live chat or email at support@i3malaysia.biz.

4. Deposits & Payment Methods

I3malaysia accepts deposits via approved Malaysian payment methods only. All deposits made into your i3malaysia account must originate from a payment method registered in your own name.

Deposit methods accepted by i3malaysia:

• E-Wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Digital Transfer: DuitNow (DuitNow Transfer & DuitNow QR)
• Internet Banking (FPX): Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect, Bank Islam, AmBank, Public Bank, and other FPX member banks

I3malaysia is not responsible for any delays caused by third-party payment service providers. Failed deposits must be reported to i3malaysia support within 24 hours, with proof of transaction.

5. Withdrawals & Winnings

Withdrawal of winnings from your i3malaysia account is subject to the following conditions:

• Your account must be fully verified (KYC completed) before your first withdrawal is processed.
• The minimum withdrawal amount is RM 50 every transaction.
• Withdrawals must be made to the same payment method used for your original deposit.
• Any bonus received must meet the specified rollover requirements before any associated winnings can be withdrawn.
• I3malaysia reserves the right to request additional verification documents before processing withdrawals that exceed certain limits.

Withdrawal processing times are as follows: Regular members within 1–2 hours; VIP Gold members within 30 minutes; VIP Diamond members within 5 minutes. These timeframes are calculated from the moment the withdrawal request is approved by the i3malaysia system and do not include processing times by the bank or e-wallet provider.

6. Bonuses, Promotions & Rewards Programme

All bonuses and promotions offered by i3malaysia are subject to specific terms and conditions set for each promotion. The following general terms apply to all i3malaysia bonuses unless otherwise stated:

• Each bonus may only be claimed once per eligible member account.
• Bonuses cannot be transferred between accounts or converted directly into cash.
• Rollover requirements must be fulfilled within the bonus validity period before a withdrawal can be made.
• The maximum bet limit when using bonus funds is RM 20 per round/hand unless otherwise stated in the specific promotion's terms.
• Games excluded from contributing to rollover requirements will be listed in each promotion's terms.
• I3malaysia reserves the right to withdraw any bonus where there is evidence of misuse or attempts to exploit the bonus system.

The 150% welcome bonus of up to RM 1,500 offered to new i3malaysia members requires a combined 30x rollover (deposit + bonus) before any withdrawal can be made. For example: deposit RM 200, receive a bonus of RM 300 (total RM 500) — the required rollover is RM 500 × 30 = RM 15,000 in eligible wagers.

7. Game Rules

All games available on i3malaysia are operated in accordance with the rules set by their respective game providers (Evolution Gaming, Pragmatic Play, PG Soft, and others). In the event of a conflict between i3malaysia's rules and those of a game provider, the provider's rules shall take precedence.

• The outcome of all games is final and cannot be disputed or altered once a round has concluded.
• In the event of a technical issue during gameplay, any affected bets will be voided and refunded to your account.
• The use of any automated software, bots, or other tools to play or place bets automatically is strictly prohibited.
• I3malaysia is not liable for any losses arising from internet connection disruptions on the member's end.
• The minimum and maximum bet limits for each table or game are as displayed within the game interface itself.

8. Member Conduct & Prohibited Activities

I3malaysia members are expected to conduct themselves in a courteous, respectful, and lawful manner at all times while using the platform. The following are strictly prohibited:

• Using the i3malaysia platform for any activity that violates Malaysian law.
• Attempting to exploit bugs or technical vulnerabilities in any i3malaysia game or system.
• Fraud, collusion with other players, money laundering, or any other unlawful financial activity.
• Threatening, harassing, or insulting any other member or i3malaysia staff.
• Using a VPN or proxy to conceal your actual location or to access the platform from a restricted jurisdiction.
• Sharing your account login credentials with any third party.
• Filing false claims or providing misleading information to the i3malaysia support team.

9. Privacy & Data Protection

I3malaysia takes member privacy very seriously. All personal information collected during registration and platform use is protected in accordance with the i3malaysia Privacy Policy, which can be read in full at Privacy Policy page.

• All communications and financial transactions on the i3malaysia platform are protected by 256-bit SSL encryption.
• Members' personal information will not be sold or shared with third parties for marketing purposes without the member's explicit consent.
• I3malaysia may share the minimum necessary information with the relevant authorities if required to do so under Malaysian law.
• Members have the right to request access to, correction of, or deletion of their personal data, subject to applicable legal requirements.
• I3malaysia uses cookies and similar tracking technologies to enhance the user experience and for analytics purposes.

10. Account Suspension & Closure

I3malaysia reserves the right to suspend or close any member account at any time, with or without prior notice, if:

• There is evidence or reasonable suspicion of fraud, collusion, or money laundering.
• A member violates any provision of these Terms & Conditions.
• The information provided during registration is found to be inaccurate or misleading.
• The account has been inactive (no transactions) for more than 12 consecutive months.
• The member requests closure of their own account or opts for self-exclusion.

If an account is closed for legitimate reasons rather than a breach of terms, any remaining balance will be returned to the member once all checks and verifications have been completed.

Members who wish to close their own account may do so by contacting the i3malaysia support team via live chat or email. Requests will be processed within 3 business days.

11. Limitation of Liability

I3malaysia provides the platform on an "as is" basis and makes no guarantee that the platform will always be free from interruptions, errors, or technical bugs. To the extent permitted by applicable Malaysian law:

• I3malaysia is not liable for any losses arising from technical failures, server outages, or internet connectivity issues on the member's end.
• I3malaysia is not liable for any indirect, consequential, or punitive losses arising from the use of the platform.
• I3malaysia's maximum liability to any member under any circumstances is limited to the net deposit amount made by that member within the 30 days preceding the claim.

12. Responsible Gaming

I3malaysia is committed to the principles of responsible gaming. We provide a range of self-control tools to help members manage their gambling activity in a healthy way:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to keep your spending in check.
• Loss Limit: Set a maximum loss limit for each gaming session.
• Time Limit: Set a daily playtime limit to avoid spending too long at the tables.
• Temporary Pause: Voluntarily suspend your account for a period of 24 hours, 7 days, 30 days, or 90 days.
• Self-Exclusion: Choose to be permanently excluded from the i3malaysia platform.

For complete information on our responsible gaming programme and available support resources, please visit the Responsible Gaming us.

13. Amendments to Terms & Conditions

I3malaysia reserves the right to modify, add, amend, or replace any part of these Terms & Conditions at any time at our sole discretion. Any changes will take effect immediately upon publication of the latest version on this page.

While i3malaysia will endeavour to notify members of material changes via in-platform notifications or email, it is the member's responsibility to periodically review the latest Terms. Continued use of the i3malaysia platform following any changes will be considered full acceptance of the updated Terms.

If you do not agree with any changes to the Terms, you have the right to stop using the i3malaysia platform and close your account.

14. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of using the i3malaysia platform, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom of the i3malaysia platform.
• Email: support@i3malaysia.biz — Responses within 12 hours (usually faster).
• WhatsApp: Account details are available once you log in to your i3malaysia account.

The i3malaysia support team is available to assist you in Bahasa Melayu at any time. We are committed to responding to all enquiries promptly, accurately, and professionally.